Terms and Conditions

Welcome to our (Drivers4Me) website.


Please read the terms and conditions carefully before registering, accessing or using the Services (defined below). The terms and conditions is a legal contract ("Agreement") between You and Car Driver4Me Solution, a private limited company registered under the laws of India (Ministry of Corporate Affairs (MCA)) having its branch office at Ashram Building, 1st Floor, Saltlake Electronics Complex, 34/2, GN Block, Sector V, Kolkata-700091, West Bengal, India. You agree and acknowledge that you have read the terms and conditions set forth below. If you continue to browse the website and/or use the mobile application you are agreeing to comply with and be bound by the Terms of Use.


If you do not agree to these terms and conditions or do not wish to be bound by these terms and conditions, you may not use the Services and/or immediately terminate the Services and please do not access and use this Website / Application (as hereinafter defined).


We may amend the terms and conditions at any time by posting an updated version at https://drivers4me.com ("Drivers4Me Website"). The updated version of the Terms of Service shall take effect immediately upon posting. If you use our Services, you will be bound by this Agreement which may be amended from time to time. For this reason, we encourage you to review these Terms of Use every time you access and use the Website/Application. Most content and some of the features on the Website/Application are made available to Users free of charge.

DEFINITIONS


Drivers4Me”, “Drivers4Me Services”, “we”, “our” and “us” shall mean Car Driver4Me Solution Pvt Ltd;

You”, yourself / yourselves and “your” shall mean a User, who meets the eligibility criteria set out below;

Application” shall mean the application supplied by Drivers4Me and downloaded and installed by you on your single mobile device (smartphone);

Driver”, ‘’Drivers’’, “Companion”, “Companions” or “they” shall mean the driver engaged by you by using our Website/Application;

Force Majeure” shall have the meaning as set out in Clause VIII;

Service” or “Services” shall mean the service of providing short-term private companion solutions via the Application/Website as defined in Clause I;

‘’Website’’ shall mean the website https://drivers4me.com or https://www.drivers4me.com or any Subdomains contained in https://drivers4me.com or http://drivers4me.com;


All the Services are offered by Drivers4Me Services under the brand name "Drivers4Me".These terms of service should be read with Drivers4Me Privacy Policy (collectively “Drivers4Me Terms”).

However, Drivers4Me reserves the right to terminate access to certain areas or features of the Website/Application at any time for any reason, with or without notice.

If you are not agreeable to these Terms of Use, you may not use the Services, the Website or the Application.

  1.  SERVICES DESCRIPTION:

    Drivers4Me provides a technology based service which enables the hiring of companions by commuters/passengers for a point to point pick up and drop off Service, within city (for now Kolkata, West Bengal) limits, through the Application in mobile telecommunications devices. The Service is designed to offer you information and a means of obtaining short-term private companion solutions to coordinate round trip private companion services, at your request. As a User, you authorize Drivers4Me to operate your vehicle and make decisions on your behalf during a period of time designated by you.

  2.  USE OF SERVICE, APPLICATION AND WEBSITE:

    The Application and the Website allows you to send a request for Service to a Driver. The GPS receiver, which should be installed on the mobile device (smartphone) on which you have downloaded the Application, shall detect your location and shall send your location information to the relevant Driver. Drivers4Me has sole and complete discretion to accept or reject each request for providing the Service. Drivers4Me also has sole and complete discretion over whether to use the Application/Website to receive the leads generated through the Application/Website. If Drivers4Me accepts a request, the Application/Website notifies you and provides information regarding the companion - including their name and the ability to contact the companion by telephone or a message. The Application/Website also allow you to view the Driver’s progress towards the pick-up point, in real time.

    Drivers4Me shall undertake commercially reasonable efforts to bring you into contact with a companion in order to avail the Services, subject to the availability of companions in or around your location at the moment of your request for the Services.

    Drivers4Me itself does not provide transportation services. It is up to the User to offer transportation. Drivers4Me only acts as intermediary between the companion and you. The provision of the Services by the companion to you is, therefore, subject to the agreement (to be) entered into between the companion and you. Drivers4Me shall under no circumstance be a party to such agreement. Drivers4Me disclaims any and all liability in respect of the companions including any claims of employment or any vicarious liability arising out of the Service or otherwise.

  3.  USER ELIGIBILITY AND AGREEMENT:

    User means any individual or business entity/organization that legally operates in India or in other countries, and uses and has the right to use the Services provided by Drivers4Me. Our Services are available only to those individuals or entities who can execute legally binding contracts under the applicable law. Therefore, a User must not be a minor as per Indian Law; i.e. User(s) must be at least 18 years of age to be eligible to use our Services.

    Drivers4Me advises its Users that while accessing the Website/Application, users must follow/abide by the applicable laws. Drivers4Me may, in its sole discretion, refuse the Service to anyone at any time.

    This Agreement applies to all Services offered on the Website/Application, collectively with any additional terms and condition that may be applicable.

  4.  REGISTRATION:

    To use the Services, you have to be registered and provide your name, contact number, email address and other details. Please see our Privacy Policy and practices to know more about how your personal information would be used.

  5.  REPRESENTATIONS AND WARRANTIES:

    As a precondition to your use of the Services, you represent and warrant that:

    • The information you provide to Drivers4Me is accurate and complete. Drivers4Me Services is only available for private(personal) cars for non-commercial purposes within the city limits designated as follows: Sodepur More on B.T. Road, Madhyamgram, Sukantanagar, Sonarpur Tematha, Bantala, 2nd Hoogly Bridge, Thakurpukur, Unitech Rajarhat.. Private cars for non-commercial purposes bear license plates with black lettering over white colored background (Commercial vehicles have license plates with black lettering over yellow colored background). You will ensure that Drivers4Me Service is being utilized only for non-commercial purposes in a private car. Drivers4Me is entitled, at all times, to verify the information that you have provided and to refuse the Service or use of the Application / Website without providing reasons.

    • You will only access the Service using authorized means. You are responsible to check and ensure you download the correct Application for your device or the correct Website in your computer. Drivers4Me shall not be liable if you do not have a compatible mobile device or if you download the wrong version of the Application for your mobile device or Website for the computer. Drivers4Me reserves the right to terminate the Service and the use of the Application/ Website should you use the Service or Application with an incompatible or unauthorized device.

    • You have the legal right and authority to possess and operate the vehicle when engaging our Services and you confirm, represent and warrant that the said vehicle is in good operating condition and meets the industry safety standards and all applicable statutory requirements for a motor vehicle of its kind.

    • You will be solely responsible for any and all liability which results from or is alleged as a result of the condition of your vehicle, legal compliance, etc., including, but not limited to, personal injuries, death and property damages.

    • It is your sole responsibility to check the authenticity of the driving licence of your designated companion at the beginning of the trip. In this context you reserve the right to ask for and view your designated companion’s driving licence at the beginning of the trip and return the same back to them before the commencement of the trip.

    • You will be solely responsible for the full functionality of your vehicle. If your vehicle fails to function (electrical, mechanical or other) in any way while the Services are being availed of by you, you will be responsible for all storage fees, roadside assistance, alternate transportation and repair of any kind and neither Drivers4Me Services nor the companion shall be responsible in any manner whatsoever. You have the legal right to designate the companion as your agent and delegate actual authority to the companion to operate your vehicle and make decisions on your behalf for the purposes of providing Services offered through the Drivers4Me platform.

    • You are named or scheduled on the insurance policy covering the vehicle you use when engaging our Services.

    • You have a valid policy of liability insurance (in coverage amounts consistent with all applicable legal requirements) for the operation of your vehicle to cover any anticipated losses related to your participation in the Services or the operation of your vehicle by the Driver. In the event of a motor vehicle accident you will be solely responsible for compliance with any applicable statutory or department of motor vehicles requirements and for all necessary contacts with your insurance provider. Other than any personal criminal liability attaching to the companion you will be solely responsible for all consequences arising out of the use of the Service or the Driver. In any event Drivers4Me shall have no responsibility or liability on this account whatsoever.

    • You specifically authorize us to use, store or otherwise process your 'Sensitive personal data or information’ (as such term is defined in Information Technology (Reasonable security practices and procedures and sensitive personal data or information) Rules, 2011) in order to provide the Services to you. Subject to applicable law all information provided to us by you shall be deemed to be our information to use as we desire.

    • You will obey all applicable laws related to the matters set forth herein, and will be solely responsible for any violations of the same.

  6.  METER START AND CANCELLATION POLICY:

    Drivers4Me companions will wait no more than 15 minutes from the requested trip start time, before they start the trip timer.

    You may cancel the booking within 1 Hour prior (before) to the time of journey, without any cancellation charges for all Services. The customer is liable for Rs 100/- charge if the trip is cancelled thereafter.

  7.  LIMITATION OF LIABILITY:

    The information, recommendations and/or Services provided to you on or through the Website/Application are for general information purposes only and do not constitute advice. Drivers4Me will take reasonable steps to keep the Website/Application and its contents correct and up to date but does not guarantee that the contents of the Website/Application are free of errors, defects, malware and viruses or that the Website/Application are correct, up to date and accurate.

    Drivers4Me shall not be liable for any damages resulting from the use of, or inability to use, the Website/Application, including damages caused by malware, viruses or any incorrectness or incompleteness of the information on the Website/Application.

    Drivers4Me shall further not be liable for damages resulting from the use of, or the inability to use, electronic means of communication with the Website/Application, including — but not limited to — damages resulting from failure or delay in delivery of electronic communications, interception or manipulation of electronic communications by third parties or by computer programs used for electronic communications and transmission of viruses.

    Without prejudice to the foregoing, and insofar as allowed under mandatory applicable law, Drivers4Me’s aggregate liability shall in no event exceed the equivalent of the amount for the payment of the Services.

    The quality of the Services requested through the use of the Application is entirely the responsibility of the companion who ultimately provides such transportation services to you. Drivers4Me under no circumstance accepts liability in connection with and/or arising from the Services provided by the companion or any acts, actions, behaviour, conduct, and/or negligence on the part of the Driver.

    We shall not be held liable for any failure or delay in performing Services where such failure arises as a result of any act or omission, which is outside our reasonable control such as unprecedented circumstances, overwhelming and unpreventable events caused directly and exclusively by forces of nature that can be neither anticipated, nor controlled, nor prevented by the exercise of prudence, diligence, and care, including but not limited to: war, riot, civil commotion; compliance with any law or governmental order, rule, regulation or direction and acts of third parties ( “Force Majeure” ).

    If we have contracted to provide identical or similar Service to more than one User and are prevented from fully meeting our obligations to you by reason of an event of Force Majeure, we may decide at our absolute discretion which booking we will fulfill by providing the Service, and to what extent.

    We have taken all reasonable steps to prevent internet fraud and ensure any data collected from you is stored as securely and safely as possible. However, we shall not be held liable in the unlikely event of a breach in our secure computer servers or those of third parties other than as required under applicable law.

    In the event we have a reasonable belief that there exists an abuse of vouchers and/or discount codes or suspect an instance of fraud, we may cause the User to be blocked immediately and reserve the right to refuse future Service. Additionally, should there exist an abuse of vouchers or discount codes, Drivers4Me reserves the right to seek compensation from any and all such Users.

    Drivers4Me does not represent or endorse the accuracy or reliability of any information, or advertisements (collectively, the "Content") contained on, distributed through, or linked, downloaded or accessed from or contained on the Website/Application, or the quality of any products, information or other materials displayed, or obtained by you as a result of an advertisement or any other information or offer in or in connection with the Service.

    Offers are subject to Drivers4Me's discretion and may be withdrawn at any time and without notice.

  8.  INTELLECTUAL PROPERTY RIGHTS:

    Drivers4Me is the sole owner or lawful licensee of all the rights to the Website/Application and its content. Website/Application content means its design, layout, text, images, graphics, sound, video etc. The Website/Application content embodies trade secrets and intellectual property rights protected under worldwide copyright and other laws. All title, ownership and intellectual property rights in the Website/Application and its content shall remain with Drivers4Me.

    All rights, not otherwise claimed under this Agreement or in the Website /Application, are hereby reserved. The information contained in this Website/Application is intended, solely to provide general information for the personal use of the reader, who accepts full responsibility for its use.

    You may access the Website/Application, avail of the features, facilities and Services for your personal or internal requirements only. You are not entitled to duplicate, distribute, create derivative works of, display, or commercially exploit the Website/Application Content, features or facilities, directly or indirectly, without our prior written permission of Drivers4Me.

    Copyright

    All content on this Website/Application is the copyright of Drivers4Me except the third party content and link to third party website on our Website/Application, if any.

    Systematic retrieval of Drivers4Me content to create or compile, directly or indirectly, a collection, compilation, database or directory (whether through robots, spiders, automatic devices or manual processes) without written permission from Drivers4Me is prohibited.

    In addition, use of the content for any purpose not expressly permitted in this Terms of Use is prohibited and may invite legal action. As a condition of your access to and use of Services, you agree that you will not use the Website/Application to infringe the intellectual property rights of others in any way. Drivers4Me reserves the right to terminate the account of a User upon any infringement of the rights of others in conjunction with use of the Service, or if Drivers4Me believes that User’s conduct is harmful to the interests of Drivers4Me, its affiliates, or other Users, or for any other reason in Drivers4Me's sole discretion, with or without cause.

  9.  USER ACCOUNTS, OFFERS AND PROMOTIONS:

    Drivers4Me reserves the right to collect User data including name, contact information and other details to facilitate Services or use of its platform to avail Services. All information collected from the User are on a bona fide basis. Misuse and misrepresentation of identity or contact details will lead to automatic termination of Services or the use of the platform, without prior notice to such Users.

    User accounts bearing contact number and email IDs are created and owned by Drivers4Me. Any promotional discounts and offers accumulated can be revoked without prior notice in the event of suspicious account activity or mala fide intent of the User.

    In the case where the system is unable to establish unique identity of a User against a valid mobile number or e-mail ID, the account shall be indefinitely suspended. Drivers4Me reserves the full discretion to suspend a User's account in the above event and does not have the liability to share any account information whatsoever.

  10.  LINKS TO THIRD PARTY SITES:

    Links to third party sites are provided by the Application / Website as a convenience to Users and Drivers4Me does not have any control over such sites i.e., content and resources provided by them.

    Drivers4Me may allow Users access to content, products or services offered by third parties through hyperlinks (in the form of word link, banners, channels or otherwise) to such third party's website. You are cautioned to read such sites' terms and conditions and/or privacy policies before using such sites in order to be aware of the terms and conditions of your use of such sites. The Users acknowledge that Drivers4Me has no control over such third party's site, does not monitor such sites, and Drivers4Me shall not be responsible or liable to anyone for such third party site, or any content, products or services made available on such a site.

  11.  TERMINATION:

    Drivers4Me reserves the right to deny access to particular Users to any/all of its Services without any prior notice/explanation in order to protect the interests of Drivers4Me and/or other Users to the Website/Application. Drivers4Me reserves the right to limit, deny or create different access to the Website/Application and its features with respect to different Users.

    We reserve the right to terminate your account or your access to the Website/Application immediately, with or without notice to you, and without liability: (i) if you have violated any of the Terms of Use; (ii) if you have furnished us with false or misleading information; (iii) pursuant to requests by law enforcement or other government agencies; (iv) in case of unexpected technical or security issues or problems; (v) in case of discontinuance or material modification to the Services (or any part thereof); and / or (vi) in case of interference with use of our Website/Application by others.

    In the event of termination by you or us, your account will be disabled and you will not be granted access to your account or any information or content contained in your account. You will not and not attempt to create another account for accessing and using the Website/Application without the written consent of Drivers4Me.

    This Terms of Use shall remain in full force and effect while you have an account with us. Even after termination of your account with us, certain provisions of this Terms of Use will remain in effect, including but not limited to, Intellectual Property Rights, Prohibited Uses and Indemnification. You agree that we will not be liable to you or any third party for taking any of these actions.

    Notwithstanding the termination of this Agreement, you shall continue to be bound by the terms of this Agreement in respect of your prior use of this Website/Application and all matters connected with, relating to or arising from such use.

  12.  TERMS & CONDITIONS FOR USE OF SERVICES:

    The following terms & conditions shall apply to Users utilising the Services offered by Drivers4Me:

    The User shall pay the companion fare (as displayed in the Drivers4Me App) or as agreed to in the terms of use as listed on the Application / Website, parking charges, additional night surcharge (where applicable), one way trips, toll charges and any fee or levy presently payable or hereinafter imposed by the law or required to be paid for availing of the Services.

    The User agrees and accepts that the use of the Services provided by Drivers4Me is at the sole risk of the User, and further acknowledges that Drivers4Me disclaims all representations and warranties of any kind, whether express or implied. All Services are provided “AS IS”.

    The Drivers4Me or the companion has the right to refuse the Service in the following circumstances:

    1. if the User is found to be in an intoxicated state or is found misbehaving with other passengers or the Driver, or is causing a nuisance;

    2. if the User is misusing, soiling or damaging any of the devices (technical/non-technical) of the Driver; and

    3. if the User asks the companion to break any traffic/RTO/city police and/or government rules for any purpose The companion has the right to refuse such a request by the User.

    Without prejudice to the above, Drivers4Me makes no representation or warranty that:

    1. the Services will meet the User’s requirements; and

    2. the Services will be uninterrupted, timely, secure, or error-free.

    The information on this Website/Application is provided "AS IS" with no guarantee of completeness, accuracy, timeliness or of the results obtained from the use of this information, and without warranty of any kind, express or implied, including, but not limited to warranties of performance, merchantability and fitness for a particular purpose. Nothing herein shall to any extent substitute for the independent investigations and the sound technical and business judgment of the Users. In no event shall Drivers4Me be liable for any direct, indirect, incidental, punitive, or consequential damages of any kind whatsoever with respect to the Service. Users of this site must hereby acknowledge that any reliance upon any content shall be at their sole risk.

    If any User misses his/her train or flight or bus, Drivers4Me will not be liable for any compensation.

    Drivers4Me is hereby authorized to use the location based information provided by any of the telecommunication companies when the User uses the mobile phone to make a booking. The location based information will be used only to facilitate and improve the probability of locating a companion for the User.

    Drivers4Me shall be entitled to disclose to any government body the particulars of the User in the possession, in its absolute discretion.

    Drivers4Me shall be entitled at any time without giving any reason to terminate the booking of companions done by the User.

    If the User has any complaints in respect of the Services or the use of the Driver, the User has to inform Drivers4Me of the same in writing within 24 hours of using the companion or the Services.

    Drivers4Me shall not be liable for any conduct of the Drivers. However, Drivers4Me encourages you to notify it of any complaints that you may have against any companion or the Services.

  13.  TERMS & CONDITIONS FOR COMPANION:

    In the event of any act of misconduct by a companion during their respective service hours, Drivers4Me may suspend the companion in question or completely terminate their status as a companion. Furthermore, Drivers4Me is not responsible for providing any form of compensation to the victim of such misconduct.

    Companions are obliged to present to the user who has requested their service, their driving licence for verification at the beginning of a trip.

    Companions must note that consumption of alcohol or any form of substance abuse is strictly prohibited during service hours. Failing to comply with such rules may result in penalty or suspension or termination of service or even legal action as found appropriate.

    Companions must abide by the general rules of the road and those pertaining to motor vehicles as stated by the Ministry of Road Transport & Highways (MoRTH) at all times. Companions must note that they shall be responsible for any harm or discomfort to the person/s they are serving due to overspeeding and are liable to face legal action as the case maybe.

    All companions must be properly attired while providing services, failing which they may be prevented from accepting bookings until such time that Drivers4Me determines that they are in compliance with the norms stated by the company. The decision taken by Drivers4Me in this regard shall be final.

  14.  INSURANCE AND DAMAGE TO PROPERTY:

    We do not procure insurance for, nor are we responsible for, damage or loss of any personal belongings or intellectual property whilst providing the Services. These include tapes, records, discs or other similar audio visual or data electronic devices, any speed measuring equipment within the vehicle or any other accessories of any kind. It is your responsibility to ensure that you remove any personal belongings from the car before and after each Drivers4Me service arranged through Drivers4Me.

  15.  INDEMNITY:

    The User shall defend, indemnify and hold, Drivers4Me, its affiliates, its licensors, and each of their officers, directors, other users, employees, attorneys and agents, harmless, from and against any and all claims, costs, damages, losses, liabilities and expenses (including attorneys' fees and costs) arising out of or in connection with the:

    • violation or breach of the Terms of Use or any applicable law or regulation, whether or not referenced herein;

    • violation of any rights of any third party, including the companion via the Application and or the Website; and

    • use or misuse of the Application/Website or Service.

  16.  MISCELLANEOUS:

    The information contained in this Website/Application is for general information purposes only. The information is provided by Drivers4Me and while we endeavor to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the Website/Application or the information, products, services, or related graphics contained on the Website/Application for any purpose. Any reliance you place on such information is, therefore, strictly at your own risk.

    In no event will we be liable for any loss or damage, including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this Website/Application or Service.

    Every effort is made to keep the Website/Application up and running smoothly. However, Drivers4Me takes no responsibility for, and will not be liable for, the Website/Application being unavailable due to technical issues beyond our control.

    The above mentioned Terms of Use and the Privacy Policy constitute the entire agreement between the User and Drivers4Me Services with respect to access to and use of the Website/ Application and the Services offered by Drivers4Me, superseding any prior written or oral agreements in relation to the same subject matter herein.

  17.  JURISDICTION:

    The courts of Kolkata, India shall have the sole and exclusive jurisdiction in respect of any matters arising from the use of the Services offered by Drivers4Me or the Terms of Use or any arrangement between Drivers4Me Services and the User.

PAYMENTS AND REFUND POLICY


  • The User understands that use of the Services may result in charges to them for the services or goods they receive from a Third Party Provider (“Charges ”). After they have received services or goods obtained through their use of the Service, Drivers4Me will facilitate their payment of the applicable Charges on behalf of the Third Party Provider as such Third Party Provider’s limited payment collection agent. Payment of the Charges in such manner shall be considered the same as payment made directly by the User to the Third Party Provider. Charges will be inclusive of applicable taxes where required by law. Charges paid by the User are final and non-refundable, unless otherwise determined by Drivers4Me. The User retains the right to request lower Charges from a Third Party Provider for services or goods received by you from such Third Party Provider at the time they receive such services or goods. Drivers4Me will respond accordingly to any request from a Third Party Provider to modify the Charges for a particular service or good. The decision of Drivers4Me in such matters will be final and binding on all concerned parties.

  • The User can payment of the use of the services provided by third-party providers via Drivers4Me through modes specified by Drivers4Me such as cash payment to the third party provider collection agent or via online fund transfer including by not limited to bank account transfer, BHIM UPI or through D4M Credits where You may have already pre-loaded funds.

  • As between the User and Drivers4Me, Drivers4Me reserves the right to establish, remove and/or revise Charges for any or all services or goods obtained through the use of the Services at any time in Drivers4Me’s sole discretion. Further, the User acknowledges and agrees that Charges applicable in certain geographical areas may increase substantially during times of high demand. Drivers4Me will use reasonable efforts to inform the User of Charges that may apply, provided that the User will be responsible for Charges incurred under their Account regardless of their awareness of such Charges or the amounts thereof. Drivers4Me may from time to time provide certain users with promotional offers and discounts that may result in different amounts charged for the same or similar services or goods obtained through the use of the Services, and the User agrees that such promotional offers and discounts, unless also made available to them, shall have no bearing on their use of the Services or the Charges applied to them. The User may elect to cancel their request for services or goods from a Third Party Provider at any time prior to such Third Party Provider’s arrival, in which case they may be charged a cancellation fee.

  • This payment structure is intended to fully compensate the Third Party Provider for the services or goods provided. Except with respect to private car driver services requested through the Application, Drivers4Me does not designate any portion of the User's payment as a tip or gratuity to the Third Party Provider. Any representation by Drivers4Me (on Drivers4Me’s website, in the Application, or in Drivers4Me’s marketing materials) to the effect that tipping is “voluntary,” “not required,” and/or “included” in the payments the User makes for services or goods provided is not intended to suggest that Drivers4Me provides any additional amounts, beyond those described above, to the Third Party Provider. The User understands and agree that, while they are free to provide additional payment as a gratuity to any Third Party Provider who provides them with services or goods obtained through the Service, they are under no obligation to do so. Gratuities are voluntary. After the User has received services or goods obtained through the Service, they will have the opportunity to rate their experience and leave additional feedback about their Third Party Provider.


  • In the event that the User desires a refund or reimbursement on the fare amount of any booking or on any amount that has been debited from their D4M Credit balance, they would be required to email support@drivers4me.com and make a refund or a reimbursement request clearly explaining the circumstances of their request.

  • Where Drivers4Me determines that a refund request is valid, they shall make reasonable efforts to grant the refund or reimbursement request and transfer the requisite funds to the user via modes not limited to the updation of the User's D4M Credit balance. Drivers4Me also reserves the right to grant such request by the adjustment of trip fares of exisiting bookings of the User at the discretion of Drivers4Me.

  • In case the User's D4M credit balance is errorneously updated, after assessing the validity of the written request from the User, Drivers4Me shall process to credit the funds to the same source from where these were received.

  • Drivers4Me shall make reasonable efforts to respond to the User's refund or reimbursement request at the earliest. Drivers4Me will not be responsible for delays, which may be caused by any third parties such as banks and Merchants, on whom they rely while processing the User's request or delay caused in the case of any or any force majeure events which are beyond the reasonable control of Drivers4Me. Therefore, Drivers4Me bears no liability for the processing of the requests.

D4M Credits

  • D4M Credits is a mobile banking service provided by Drivers4Me ("CAR DRIVER4ME SOLUTION PRIVATE LIMITED"). Drivers4Me has an inter alia aggregate payment gateway solutions service arrangement with Razorpay Software Private Limited, having its registered office at 1st Floor, SJR Cyber, 22, Laskar Hosur Road, Adugodi, Bangalore, Karnataka - 560030 (hereafter refered to as RazorPay).

  • The usage of the D4M Credits payment feature provided by Drivers4Me shall be subject to the terms and conditions of the third party payment processor providing the mobile payment service on the App. Any payment related issue, except when such issue is due to an error or fault in the Site or Application, shall be resolved between The User and the payment processor. Drivers4Me shall not be responsible for any unauthorized use of the User's D4M Credits.

  • D4M Credits allows Drivers4Me customers to conduct financial transaction using a mobile device and software called Drivers4Me app which is integrated with RazorPay software. RazorPay will act as an intermediary by creating a link between Drivers4Me and the respective Acquiring Banks by means of software application and RazorPay site for enabling Drivers4Me customers to make payment of customer charge on Drivers4Me site for transactions carried through the payment mechanisms using the Acquiring Bank’s services. The Payments and Settlement Systems Act, 2007 is the primary law governing RazorPay payments systems in India, with the RBI as the body to supervise related matters.

  • D4M Credits is a Closed System Payment Instrument as defined by RBI. This payment instrument is issued by Drivers4Me, for use for Drivers4Me on-demand driver service only. These instruments do not permit cash withdrawal or redemption.

  • TERMS AND CONDITIONS FOR D4M CREDITS SERVICE FOR CUSTOMERS

    This document is an electronic record in terms of Information Technology Act, 2000 and rules there under as applicable and the provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures. By registering at or merely browsing on Our Site you have agreed to be bound by all of these Terms and Conditions of Service for use and access of the Site. PLEASE ENSURE THAT YOU READ AND UNDERSTAND ALL THESE TERMS AND CONDITIONS BEFORE YOU USE ANY OF THE SERVICES OFFERED ON THE SITE, BECAUSE YOU SHALL BE BOUND BY ALL THE TERMS AND CONDITIONS CONTAINED HEREIN. If You do not accept any of the Terms and Conditions, then please don’t use the Site or avail any of the Services being provided therein. YOU AGREEING TO THESE TERMS AND CONDITIONS SHALL OPERATE AS A BINIDNG AGREEMENT BETWEEN YOU AND Drivers4Me IN RESPECT OF THE SERVICES OFFERED/AVAILED USING THE SITE.

  • DEFINITIONS

    All of the defined and capitalized terms in these T&Cs will have the meaning assigned to them here below:

    "Act" means the Payment and Settlement Systems Act, 2007 and any amendment, modification or re-enactment of the same, or any other succeeding enactment for the time being in force.

    “Applicable Laws” shall mean and include all applicable statutes, enactments, acts of legislature or the Parliament, laws, ordinances, rules, by-laws, regulations, notifications, guidelines, policies, directions, directives and orders of any governmental authority, tribunal, board, or a court and applicable international treaties and regulations, in force at the relevant time in India.

    “Charges” would mean any charges and fees levied by Drivers4Me to the registered customer for the use of the D4M Credits service, a full list of such charges would be available on the Drivers4Me website, and may change from time to time. All registered users and merchants would be liable to pay these charges for using the Drivers4Me service. Drivers4Me will be entitled to recover the service charges and the other dues at source from and out of the Drivers4Me Coupons lying to the credit of the Customer with the Service Provider. The Customer will also be liable for any Government taxes or levies which may be payable on such service charges levied by Drivers4Me. Drivers4Me is engaged in the business of providing the services to both, i.e. the buyer and the vendor of the goods, merchandise and the necessaries, in the course of which Drivers4Me would provide a common platform from which the Customer could secure the purchase and the supply of goods etc. and also make the arrangement to secure to the Merchant the payment of the price therefore in terms of the Merchant redeeming the Drivers4Me electronic coupons issued by Drivers4Me.

    "Customer" means the holder of Drivers4Me, an applicant who registers for the Drivers4Me services and includes his/her heirs and assignees, be it a user, or dealer who sells or resells Drivers4Me coupons.

    “Merchant” shall mean an individual or organization that accepts payment for their products/ services through Drivers4Me and has executed a Merchant Agreement with Drivers4Me.

    "Account" refers to the account created by Customer on the Site.

    “Drivers4Me Credits” or “D4M Credits” or "Credits" means a pre-paid instrument issued by Drivers4Me and/or issued under a cobranding arrangement with an entity.

    “Lifetime Balance” means funds added by You via recharging the D4M Credits

    “Promotional Balance” means funds added by Drivers4Me to your D4M Credits.

    "RBI" means the Reserve Bank of India.

    "RBI Regulations" means the Act and regulations made thereunder, the Issuance and Operation of Pre-paid Instruments in India (RBI) Directions, 2009 and any notifications, master circulars, instructions or guidelines issued and updated by the RBI from time to time, in relation to the same.

    "Services" includes the facilitation of payments to the Merchant for the products/services availed by the Customer through Drivers4Me and enabling of receipt of such payments by the Merchant.

    “Site” shall mean www.drivers4me.com and such other websites and mobile applications as may be developed by Drivers4Me from time to time.

    "Terms and Conditions of Service" or "TnCs" or "Terms" refers to the terms and conditions that are available at the Site for the use of Services.

    “Transaction" shall mean every payment request/order placed by the Customer using D4M Credits.

    "Credit Transfer" is a service that is not available wherein You can transfer funds from Your D4M Credits to the D4M Credits of another User, provided that the D4M Credits of the accounts of both Users (i.e. transferee Credits and transferor Credits) are held with the same entity which has a co-branding arrangement with Drivers4Me Credits.

    "We/we", "Our/our" or "Us/us" “Service Provider” refers to Drivers4Me and shall include its successors and assignees .

    "You/you", “Your/your” or “Yourself/yourself” or "User/user" shall mean reference to Customer or their representative and any other user accessing the Site.

    “D4M Credits” means a simple mobile payment or banking service set up along with Razorpay Software Private Limited, having its registered office at 1st Floor, SJR Cyber, 22, Laskar Hosur Road, Adugodi, Bangalore, Karnataka - 560030 (hereafter refered to as RazorPay). RazaorPay is an authorized payment and settlement systems operator under the provisions of the Act and has been granted approval by the RBI to issue co-branded instrument.

    For the purpose of these T&Cs wherever the context so requires "You" or "User" shall mean any natural or legal person who accesses the Site, including holders of Drivers4Me and merchants which allows its customers to purchase goods and services using Drivers4Me as a payment option.

    “Drivers4Me Coupon(s)" means a coupon issued by Drivers4Me and/or a coupon issued by Drivers4Me under a cobranding arrangement with an entity.

    1A

    1. Service Provider has devised an electronic payment system to be known as “D4M Credits” which would be routed through the mobile phones, internet medium and other mediums in the future. This system will consist of a closed user-customer group to be known as Customer in which the vendors and suppliers of various goods and services to be known as Merchants, will participate. The Customer is one of such Users.

    2. D4M Credits is a service by the Service Provider to the Customers and the Merchants which will primarily provide convenience and security to the Customers and the Merchant for making payments.

    3. Through D4M Credits, both, the users and the Merchants will be able to secure all kinds of payment transactions, including, but not limited to online transactions, online payments for the home delivery segment, bill payments and so on.

    4. In consideration of the payment of money by the Customer to be made to Drivers4Me from time to time, the Service Provider will issue to the Customer Drivers4Me account, Coupons which shall be in digital form. Customer will be entitled to purchase the Drivers4Me Coupons several processes, including, but not limited to dropping a cheque in any of the D4M Credits Collection Boxes, using Credit/Debit Card online to charge the Customer’s account with the Service Provider as also by giving cash to any of the authorised dealers of Drivers4Me in exchange for reloading their account with D4M Coupons coupons.

    5. In consideration of the Customer making payment of money to the Drivers4Me or to any of its authorised dealers, the Service Provider will issue and/or cause to be issued to the Customer the D4M Credit Coupons in the physical and/or the digital forms depending upon the manner the Customer orders therefore; Service Provider has for the time being arranged for the issue of the D4M Credit Coupons through the three modes i.e. crediting the Customer’s D4M Credits with the coupons of the requisite denominations depending upon the amount paid through any of the processes: using the Credit/Debit Card Online to charge the Customer’s account with the Service Provider, payment to any of the authorized dealers of the Drivers4Me or the purchase of the prepaid card from any of the authorized dealers;

    6. In case the Customer purchases the D4M Credits Coupons in terms of the prepaid card, he will be allotted a unique PIN which the Customer will communicate through the SMS or or through the Drivers4Me website to Drivers4Me Server against which his account will be loaded with equivalent D4M Credits coupons corresponding to the value mentioned on such prepaid card.

    7. D4M Credits is not and shall not be a domestic remittance service and as such no user will be entitled to redeem and/or cause to be redeemed the same for cash. D4M Credits Coupons are not and shall not be a legal tender within the meaning of any law including The Reserve Bank of India Act, 1934. D4M Credits coupons can only be redeemed by registered Merchants by means of a transfer of equivalent value of their coupon balance to their bank account, or by an account payee cheque, and such payment will be issued by Drivers4Me after deducting any service charges.

    8. Service Provide will from time to time, depending upon the necessities and the expediencies of the circumstances, add to and/or discontinue any of the, aforesaid modalities.

    9. It is hereby further agreed by and between the parties that the Customer will not under any circumstances be entitled to seek the refund of any of the D4M Credits Coupons, it being clearly agreed and understood by and between the parties that the Drivers4Me being only a one way service provider will recognize only the debit instructions to be given by its user, i.e. the Customer.

    10. D4M Credits is being offered as a service using mobile phones using SMS and through the Drivers4Me website, and will be offered by other methods as intimated to users over time. However, different mobile service providers may have made different restrictions / limitations in their packages offered to their mobile subscribers. Drivers4Me is not responsible for any such limited service offering from any Mobile service provider or for such differences in between any two or more such providers. You may be charged a fee for using SMS and mobile services by your mobile operator, and Drivers4Me is not responsible for such charges. D4M Credits coupons are non-refundable electronic credits that can be used to make transactions with registered merchants, but cannot be redeemed for cash.

    1B Services NOT offered by D4M Credits

    1. Online Gambling

    2. Remittance services

    3. No other use of the D4M Credits service that may be prohibited by law.




Privacy Policy

  • This privacy policy sets out how Drivers4Me uses and protects any information that you give Drivers4Me when you use this Website/Application.

  • Drivers4Me is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this Website/Application, and then you can be assured that it will only be used in accordance with this privacy statement.

  • Drivers4Me may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

  1.  INFORMATION THAT IS OR MAY BE COLLECTED FROM YOU

    We may collect the following information:

    • name and job title;

    • contact information including email address;

    • demographic information such as postcode, preferences and interests;

    • information relevant to customer surveys and/or offers;

    • Geo-location;

    • financial information (like account or credit card numbers);

    • opinions of features on this Website/Application; and

    • Other information as per our registration process.

    We may also collect the following information:

    • about the pages you visit/access;

    • the links you click on this Website;

    • the number of times you access a particular page; and

    • the number of times you have interacted on this Website.

  2.  WHAT WE DO WITH THE INFORMATION WE GATHER

    We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

    • Internal record keeping;

    • We may use the information to improve our Services;

    • We may periodically send promotional emails, SMSs or push notifications about new products, special offers or other information which we think you may find interesting using the email address which you have provided; and

    • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customize the Website/Application according to your interests.

  3.  SECURITY

    We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

  4.  ACCOUNT SECURITY

    You are solely responsible for the confidentiality of any password and other account information that you create in order to access or use the Website/ Application. You agree to notify us immediately on any unauthorized use of your account, user name, or password. You also agree that Drivers4Me is not liable in any manner for any loss that you may incur as a result of any third party using your password, either with or without your knowledge. You are solely liable for any losses incurred by us, our affiliates, officers, directors, employees, consultants, agents, and representatives due to misuse of your account or password. You will not under any circumstances use the account, username, or password of someone else at any time.

  5.  PROHIBITED USES

    You are prohibited from violating or attempting to violate any security features of any of our Website/ Application, including, without limitation:

    1. accessing content or data not intended for you, or logging onto a server or account that you are not authorized to access;

    2. attempting to probe, scan, or test the vulnerability of any of our Website/ Application or any associated services, system or network, or to breach security or authentication measures without proper authorization;

    3. using any automated process or service (such as, by way of example only, any spider, robot, or automated searching or "scraping" tool) to monitor, access or copy any content from any Website/Application;

    4. interfering or attempting to interfere with service to any user, host, or network, including, without limitation, by means of submitting a virus to the Website/Application, overloading, initiating or facilitating any "denial of service" attack, "flooding," "spamming," "mail bombing," or "crashing;"

    5. using any our Website/ Application or servers to send unsolicited e-mail, including, without limitation, promotions, or advertisements for products or services;

    6. forging any TCP/IP packet header or any part of the header information in any e-mail or in any posting using any our Website/ Application; or

    7. attempting to modify, reverse-engineer, decompile, disassemble, or otherwise reduce or attempt to reduce to a human-perceivable form any of the source code used by Drivers4Me in providing the Website/ Application or our Services.

    Any violation of system or network security may subject you to civil and/or criminal liability, and will result in a loss of your ability to access and use the Website/Application.

  6.  DEBIT / CREDIT CARD DETAILS

    You agree, understand and confirm that the credit card details if provided by you for registering as this Website/ Application will be correct and accurate and you shall not use the credit card which is not lawfully owned by you. You further agree and undertake to provide the correct and valid credit card details to us. Further, the said information will not be utilized and shared by us with any of the third parties unless required by law, regulation or court order.

  7.  HOW WE USE COOKIES

    A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

    We use traffic log cookies to identify which pages are being used. This helps us analyze data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

    Overall, cookies help us provide you with a better Website/Application, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

    Overall, cookies help us provide you with a better Website/Application, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

    You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

 LINKS TO OTHER WEBSITES

  • Our Application /Website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

  • We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

Notwithstanding the above, we confirm that we shall at all times be in full compliance with the Information Technology (Reasonable security practices and procedures and sensitive personal data or information) Rules, 2011.